Job Detail

Job Description

Responsibilities

1. Manage the email communication through MS products and project management tools to facilitate clients with their requests related to projects.
2. Serve as the lead point of contact for all customer account management matters which also will include to work as a bridge between client and vendor.
3. Build and maintain strong, long-lasting client relationships
4. Negotiate contracts and close agreements to maximize profits
5. Develop trusted advisor relationships with key accounts, customer stakeholders
6. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
7. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
8. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
9. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
10. Prepare reports on account status
11. Collaborate with sales team to identify and grow opportunities within territory
12. Assist with challenging client requests or issue escalations as needed
13. Communication will be key to your success, so you should feel comfortable presenting to and negotiating with senior stakeholders in a professional manner, so that the needs of everyone involved in a project are kept in balance, whilst mediating disputes when required.
14. You should have a good sense of client-facing and a proven track record of working with customers to build delivery roadmaps. We'll want to discuss previous roadmap processes you have been a part of, including how you helped to distil key client objectives into epics and user stories.
15. You will focus on improving the delivery team's ability to meet deadlines and adhere to the roadmap by diplomatically protecting them from outside influences and unnecessary distractions.

1. Proven years- work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
2. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
3. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
4. Experience delivering client-focused solutions to customer needs
5. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
6. Excellent listening, negotiation and presentation abilities
7. Strong verbal and written communication skills
8. Should have basi

Skills Required

• COMMUNICATION