Customer Service Representative - Naukri PK
Date Posted: Feb 02, 2021
Monthly Salary: 25000 PKR - 30000 PKR
Job Description
Job Responsibilities:
- Manage inbound calls, customer queries and complaints across various channels.
- Generate sales leads
- Process orders, modifications, and escalate complaints across a number of communication channels.
- Maintaining a sustainable, empathetic and professional relationship with customers through interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keeping records of customer interactions, transactions, comments and complaints.
- Identify and assess customers’ needs to achieve customer satisfaction
- Meet personal/customer service team sales targets and call handling quotas
- 2+ years of experience in the said or related field
- Excellent communication and interpersonal skills
- Proficiency in both written and spoken English
- Ability to multi-task, prioritize, and manage time effectively
Skills Required
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Job Detail
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LocationLahore, Punjab, Pakistan
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Company
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TypeFull Time
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ShiftFirst Shift (Day)
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Career LevelIntern/Student
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Positions1
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Experience2 Year
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GenderNo Preference
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DegreeBachelors
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Apply BeforeFeb 14, 2021