Job Detail

Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

• O Levels/Matric or above
• Age limit:
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

Other Requirements:

• Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM
• Power Back-Up
• Comfy Workspace
• Noise-free work setting

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Skills Required

• English Fluency
• MS Office