Job Detail

Job Description

Job Responsibilities

• Ensure the health of customer accounts and ascertain that they find value in our product & services.
• Seek to promote the value of the product and look for upsell opportunities.
• Review customer complaints, concerns and seek to improve all aspects of the overall customer experience with the company.
• Promote an energetic fan base for the product and locate brand ambassadors to share the product's benefit and value.
• Become the customer advocate while capturing customer feedback and reporting requests to concerned teams and stakeholders.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.  

Job Requirements

• Years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
• Freshers can also apply who are interested in the field.
• Excellent written, and verbal communication, including listening skills.
• Experience with Microsoft Dynamics or similar CRM software is a must.
• Exceptional ability to foster positive business relationships.
• Experience working with senior and executive-level customer contacts.
• Experience working with brand image and promoting value through customer experience.

Skills Required

• None