Job Detail

Job Description

• Looking for an individual with work experience in Vicidial administration, Asterisk and PBX knowledge
• Having good English communication skills.
• The person will be accountable for analysis, design, development, implementations, and upgrades of infrastructure and software solutions.
• Responsible for using best practices and knowledge of internal or external business needs to improve and meet service level expectations.
• A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues and following up on previous support tickets to ensure all issues are resolved. Candidates must be able to follow SOP, create support tickets in our CRM, follow through if issue is not resolved right away, and ask for help if there is a road block until client issue is resolved.
• Have experience in Asterisk/Vicidial/GoAuto Dial VoIP troubleshooting
• Experience trouble shooting Vici Dialers and Asterisk would be useful.

Skills Required

• Communication Skills