Job Detail

Job Description

• Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
• Perform various customer service activities, including up  tracking and handling new and existing accounts.
• Ensure complete compliance to organization's ERP requirements.
• Record and Process all electronic data In time and manual file keeping.
• Ensure timely recording and delivery of Job costs and submit required reports in time.
• Taking ownership of complaint and queries and proactively following through to resolution.
• Might have to work after working hours on portable devices

Requirements

• Strong product knowledge.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to work individually and as a part of team.
• High level of integrity and work ethic.
• Experience with customer relationship management software.

Skills Required

• None